Shipping & Returns

Shipping & Returns

Cost of shipping

Shipping costs are based on the weight of different items and the varying costs reflect the differing costs of shipping different sizes and weights.

Working out shipping costs is a complex task and sometimes a shipping cost may not be available, for example with a particularly large order or when sending an order to smaller foreign countries. If you experience problems related to shipping during the checkout process call us on 0845 370 9900 (inside UK) or +44 1985 212130 (outside UK) or email service@jdharris.co.uk.

Moneyback Guarantees

Because some of our medical products can take a while to bring relief, we give you a moneyback guarantee, for a specified period, to allow you to thoroughly test the goods to make sure they work for you.

Every product on our site has some kind of moneyback guarantee. For information about individual products take a look at the specific product page. Our moneyback guarantees apply only to UK resident customers for deliveries to UK territories.

To take advantage of a moneyback guarantee you need to return the product to us at your own expense. When we have checked it over we will then refund you your money.

Manufacturer Warranties

Most goods also carry a manufacturer's warranty against defective workmanship or breakdown. Where goods are sold with a manufacturer's warranty and they break down then you are covered for the repair or replacement of the goods anywhere in the World. However you are responsible for shipping costs. For example, if your item breaks down in S. Africa, we will repair it but you would need to pay for the cost of shipping to and from S. Africa.